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About Return Policies

Return Policies

We want you to be happy with your purchase. If you need to return an item, please contact us via e-mail or phone.  All items returned un-opened will be refunded.

Cancellation Policy

You may cancel an order any time before your order is shipped. Depending on when you placed your order this could be between 1-24 hours after placing your order. We will email you if you are successful in cancelling your order. If the order has already been shipped, you may return new, unopened items from a cancelled order within 1 week after they have been delivered to you. Items should be returned in their original packaging. For more information on cancelling orders and returning items, please read below.

Return Policy

TrainMovies.com would like our customers to be completely satisfied with the goods they have purchased from us. If you are not completely satisfied with your purchase, you may return it to us within 7 days from receipt of the goods for a prompt exchange or refund.

  • Shipping costs are incurred at your risk and are not refundable.
  • You are responsible for return shipping costs.
  • Defective DVDs will be replaced with exact same title.
  • All returns must be accompanied by the original receipt which was given to you along with the original packaging.
  • There will be no refund on items returned that are not in saleable condition.
  • If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

How do I return an item?

Whatever the reason, you may return your purchase for exchange or refund to the following address. Please include a copy of the original receipt that was emailed to you.

TrainMovies.com
PO Box 8741
Goleta, CA 93118

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